Cancellation policy

Some items in our store may be offered to you as a subscription or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions
When you purchase a subscription you will be charged at the time of subscription based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each period, typically monthly.
Subscriptions auto-renew at the end of their contract term, for example each month or every 12 months.
If you want to cancel or change your subscription, you can do it at any time by giving us 30 days notice by email to billing@gripcom.co.uk before the end of the contract term.

Your order confirmation emails have links to your order. You can manage your subscription from there. 
See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.