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Contact Centre Cloud Service Pro

Connect Contact Pro


£49.99

In stock


Contact Pro – provides complex, reliable call centre functionality, suited to businesses that place high value on customer service and are looking to deal with incoming enquiries effectively without missing a call.


This service provides both geographic (01/02) and non-geographic (08/03) numbers. Incoming calls are forwarded to your destination number which can be an existing phone line, a mobile or one of our VoIP Business Phones.


Advanced features include:


Call queuing
Queue incoming calls on a destination number to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.


Auto Attendant (IVR) / announcements
Interactive Voice Response (IVR) allows you to upload file announcements to an Inbound call plan as a way of communicating with callers. Use IVR to provide callers with call routing options and announcements to inform them of details such as opening hours and website address when the office is closed.


Management
You are provided with a Web Portal so you can set up your destination number, time of day routing and diversion to alternate numbers if you don't answer. All helping to ensure you don't disappoint your customers by missing a call.


Incoming calls are charged to you at the following pence per minute rates:


For 01/02/03 Numbers
To UK Landlines (01 or 02): 1.5 ppm peak
To most UK mobiles (Vodafone, EE, 3 or O2): 17ppm
To one of our VoIP Phones or SIP Trunks: Free


For 08 Numbers
To UK Landlines (01 or 02): 5 ppm peak
To most UK mobiles (Vodafone, EE, 3 or O2): 17ppm
To one of our VoIP Phones or SIP Trunks: Free

Features

  • Online Management Portal to change destination numbers
  • Make informed business decisions with Performance Statistics
  • Never miss a call with Divert on Busy / No Answer / Failover
  • Time of Day/Day of Week Routing to suit your business hours
  • Email alerts for call updates
  • Deal with weekends and bank holidays using
    Date Routing
  • Load balance your calls across teams or sites
    with Call Distribution
  • Use a Hunt Group to find specific people or the first available person to answer the call
  • Tailor call routing according to your caller’s number
    with Area Based Routing
  • Cope with your busy periods using scalable
    Call Queuing
  • Provide callers with menu options for call routing
    using Auto Attendant (IVR) / Announcements
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Maximum number of characters: 15

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Billing Period
1 Month cycle.
Repeats until suspended or canceled.