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Contact Centre Cloud Service Point
Contact Point – ideal for the sole trader or single-site business that wants to set up a main contact number and change their call routing according to opening hours/staff availability.
This service provides both geographic (01/02) and non-geographic (08/03) numbers. Incoming calls are forwarded to your destination number which can be an existing phone line, a mobile or one of our VoIP Business Phones.
You are provided with a Web Portal so you can set up your destination number, time of day routing and diversion to alternate numbers if you don't answer. All helping to ensure you don't disappoint your customers by missing a call.
- Online Management Portal to change destination numbers
- Make informed business decisions with Performance Statistics
- Never miss a call with Divert on Busy / No Answer / Failover
- Time of Day/Day of Week Routing to suit your business hours
- Email alerts for call updates