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Contact Centre Cloud Service Path

Connect Contact Path


£19.99

In stock


Contact Path– suitable for multi-site/multi-department organisations that need to route calls according to who the caller is, by caller’s location to the nearest office or the relevant account manager. Hunt group routing across particular teams is also possible.


This service provides both geographic (01/02) and non-geographic (08/03) numbers. Incoming calls are forwarded to your destination number which can be an existing phone line, a mobile or one of our VoIP Business Phones.


You are provided with a Web Portal so you can set up your destination number, time of day routing and diversion to alternate numbers if you don't answer. All helping to ensure you don't disappoint your customers by missing a call.


Incoming calls are charged to you at the following pence per minute rates:


For 01/02/03 Numbers
To UK Landlines (01 or 02): 1.5 ppm peak
To most UK mobiles (Vodafone, EE, 3 or O2): 17ppm
To one of our VoIP Phones or SIP Trunks: Free


For 08 Numbers
To UK Landlines (01 or 02): 5 ppm peak
To most UK mobiles (Vodafone, EE, 3 or O2): 17ppm
To one of our VoIP Phones or SIP Trunks: Free

Features

  • Online Management Portal to change destination numbers
  • Make informed business decisions with Performance Statistics
  • Never miss a call with Divert on Busy / No Answer / Failover
  • Time of Day/Day of Week Routing to suit your business hours
  • Email alerts for call updates
  • Deal with weekends and bank holidays using
    Date Routing
  • Load balance your calls across teams or sites
    with Call Distribution
  • Use a Hunt Group to find specific people or the first available person to answer the call
  • Tailor call routing according to your caller’s number
    with Area Based Routing
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Maximum number of characters: 15

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Billing Period
1 Month cycle.
Repeats until suspended or canceled.